This is an absolutely fascinating article for anyone interested in business process and improvement. Read it and you’ll see what I mean!
Evolving Excellence: JKE Day 2: Saishunkan Cosmetics – Customer Care Trumps a Factory
For years Frank Carver has been paying attention to the strange world of convergent technology. During that time he has discussed and researched broad subject areas, come to some surprising conclusions, produced and distributed digital media, scattered ideas and opinions like sparks from a firework, and above all consulted for businesses both large and small to help develop and deploy successful systems, services, and products in this highly complex arena.
